Jobs & Careers


Privacy Policy


ROLCO BIANIL AE, the largest purely Greek manufacturer in the field of detergents and cleaning products, places great importance on the lawful processing, security, and protection of your personal data, regardless of the capacity in which you cooperate or communicate with us (such as, but not limited to, potential or active Customers, Consumers, Partners, Suppliers, Employees, website visitors, or generally third parties collaborating with our Organization).

1. What are personal data

Personal data includes any information, in paper or electronic form, which can directly or indirectly lead to your unique identification or localization as a natural person. This category may include, depending on the case, information such as Full Name, Tax Identification Number (AFM), Social Security Number (AMKA), Identity Card Number, physical and electronic addresses (emails), landline and mobile phone numbers, recipients of SMS/MMS messages, bank/debit/prepaid card details, device identifiers for your computer, smartphone, tablet, browsing history (log files, cookies, etc.), and any other information that allows your unique identification under the provisions of the General Data Protection Regulation (GDPR 2016/679), applicable Greek legislation, and decisions of the Hellenic Data Protection Authority (HDPA).

2. What personal data do we collect

We process and protect personal data within the framework of our lawful business activities, including:

  • Procurement of raw materials, finished products, and services.
  • Development and production of consumer detergents and cleaning products.
  • Sale of our products to customers and consumers either directly (retail stations) or through third parties.
  • Customer and consumer support (customer service line).
  • Promotional activities (marketing), communication/information, and any other supporting activities.

3. Processing of personal data

ROLCO will use personal data for the following processing purposes, within our relationship or with your explicit and specific consent, by service:

  • For the sale of our products/services.
  • For promotional activities such as contests, newsletters, etc., either directly or through third parties.
  • For supporting/informing you regarding ROLCO’s products/services, responding to requests and inquiries, as well as updating and responding to suggestions or comments for improvement.
  • For managing and analyzing website traffic to improve your experience and to provide information about products, services, contests, offers, etc.
  • For internal operations and analysis such as management, fraud prevention, use of information systems for administration, billing, accounting, and control.

You can change your preferences at any time using the unsubscribe link found at the bottom of every email you receive from us.

4. Principles of collection and processing

ROLCO applies the principles of processing under GDPR 2016/679 (lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality, and accountability).

ROLCO protects and ensures your rights regarding personal data processing (information, access, correction, deletion, processing restriction, portability, objection, and no automated decision-making based on profiling), as specified in the GDPR and Greek law. These rights apply without discrimination to all processing activities and services provided by ROLCO.

5. How personal data are collected

ROLCO collects personal data with your consent, which you provide by accepting the terms of use of each of our services, such as:

  • When you call our numbers for support, send us emails, fill out inquiries or contest participation forms, subscribe to newsletters, or visit customer support communities.
  • When you purchase our products through retail or cooperate with us.
  • When you provide your postal address for invoicing or document delivery.
  • When you voluntarily register in printed or electronic catalogs to receive marketing or informational materials.
  • When you visit our websites where cookies collect necessary information from your terminal device and browser or visit ROLCO’s social media pages (Facebook, LinkedIn, Instagram, YouTube, Google+).

You can withdraw your consent at any time by contacting us.

6. Your Rights
ROLCO will always request the minimum personal data required by law to deliver our services and offer you the best possible support.

We retain your personal data only as long as required by contractual terms, tax, or other legal obligations, based on the processing purpose, after which data is anonymized or deleted. You may request to know which data we hold about you and to correct or delete it unless retention is legally required for tax, evidentiary, judicial purposes, or crime prosecution.

If you believe your personal data is not processed lawfully or your rights have been violated, you may file a complaint with the Hellenic Data Protection Authority at www.dpa.gr > My Rights > Submit Complaint.

7. Cookies Policy

In compliance with the European Directive E-Privacy 2009/136/EC, our websites (www.rolco.gr), as well as product and promotional websites, use cookies. Cookies are online tools that collect and analyze information from third-party websites or social media platforms to measure traffic, improve website functionality and appearance, and adapt to our customers’ needs.

By using our websites, you consent (opt-in) to the processing of your personal data collected by search engines or social networks such as Google Analytics, Facebook social plug-ins, Google+, etc., which may transfer data inside or outside the European Economic Area (EEA), for which these third parties are solely responsible.

If you do not wish for third parties like Google, Facebook, Twitter, etc., to receive browsing information when visiting ROLCO’s websites, you can opt-out following the policies provided on those third-party websites.

More information can be found at allaboutcookies.com.

Although most browsers accept cookies automatically, you can change your settings to reject cookies or to request acceptance for each cookie separately. However, this may limit your browsing experience on websites.

8. Data transfer to third parties

ROLCO does not transfer your personal data to third parties except when required by law and to the extent necessary to complete related business activities.

Such third parties may include official state authorities, insurance companies, or to prevent unlawful acts against us or our customers (e.g., fraud, defamation, personal offense).

We select trustworthy partners and impose contractual restrictions to ensure they process your data according to this policy and applicable laws.

For processing purposes, data may be transferred to other countries, mainly within the EEA, and exceptionally outside it, provided those countries offer adequate safeguards.

9. Security of your personal data

We take appropriate technical and organizational measures to ensure your personal information is transmitted, stored, and processed according to security standards and laws.

ROLCO recognizes the importance of privacy protection and employs policies, technical and operational tools such as anonymization, pseudonymization, data encryption, firewalls, access levels, authorized personnel, staff training, periodic audits, compliance with international security standards, and business continuity measures.

All our partners with data access use the information exclusively to serve the above purposes.

10. Targeted advertising

We may use your personal data combined with other collected information (basic contact details such as Name, Phone, Address, email) to carry out marketing activities for your better information (emails, SMS, greeting cards, newsletters, etc.).

We do not use automated tools for profiling or consumer preference assessment combined with personal data (like your email address) for advertising or sending personalized offers.
If you wish to stop receiving updates or offers, you can unsubscribe via the link at the bottom of our emails.

11. Links to third-party websites

ROLCO websites may contain links to independent third-party websites (e.g., consulting firms) which we do not control or maintain. ROLCO is not responsible for their content, actions, or policies. Please read the privacy policies of these websites carefully as they may differ significantly from ours.

12. Unsolicited commercial communication

ROLCO does not permit the use of its website or services for sending mass or unsolicited commercial emails (spam). We also prohibit sending messages with invalid or forged headers, false or non-existent domain names, origin concealment techniques, misleading information, or that violate our terms.
We do not allow the collection of email addresses or general customer information via our websites or services. We do not permit use of our services in ways that damage, disable, overload, or impede others’ use.

If we detect unauthorized or improper use, we will take technical measures, such as blocking emails from specific domains, servers, or IP addresses. We may immediately delete accounts linked to policy-violating messages.

13. Contact details of ROLCO A.E.

If you have questions or comments about this privacy policy or believe we have not followed its principles, please contact us via email at: info@rolco.gr.

Responsible Representative: Mr. Giorgos Stylianidis
Address: Rolco VIANIL A.E., 111 Agias Annis, Rentis 18233, Athens, Greece
Phone: +30 2103493000
Fax: +30 2103426171

14. Validity of Privacy Policy

This policy is subject to periodic improvement and revision.

Any changes will apply to the information collected from the date the revised version is published, as well as existing data we hold. Continued use of the website after publication of changes implies acceptance of these changes.